Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with all original tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at alshahwatches@gmail.com.

If your return is accepted, you will need to ship the item back to our warehouse via a traceable courier service (such as TCS or Leopards) at your own expense. We do not provide pre-paid return labels at this time.

Return Address: 902 Q Block, Phase 2, Johar Town, Lahore.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards. Items that show visible signs of wear, scratches on the glass or strap, or those that have been resized are also not eligible for return.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved.

For Cash on Delivery (COD) orders:

Your refund will be processed via Bank Transfer, EasyPaisa, or JazzCash. Please provide your account details when contacting us for the return.

Timeline:

Once approved, your refund will be processed within 10 business days.

If more than 15 business days have passed since we approved your return and you haven't received your funds, please contact us at alshahwatches@gmail.com.